RETURNS POLICY
Dragoniic offers a 7-day money-back guarantee on all the products (subject to terms and conditions) sold through this website (excluding any free items) as long as products are returned in as-new condition and in the original packaging materials they were shipped in.
CREATING A RETURN
Please read the following conditions before initiating a return:
- Products must be returned in original packaging, undamaged, and free of any surface blemishes or scratches.
- The return must be initiated within 7 days from when it was delivered.
At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.
Please send us an email at info@dragoniic.com and return your item to: U6 7 Battarbee St, Araluen Alice springs NT 0870
EXCHANGES
We will always replace any products that are defective or damaged within 7 days of delivery.
If you have any other questions, please contact us and we will do our best to help you out.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Where do you ship from?
We ship from our partnered warehouses & factories located in China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
How long will it take for my items to arrive?
It will usually take 7-20 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.